Sweaters
Boots
FAQ (Frequently Asked Questions)
I haven’t received my order confirmation — what should I do?
After placing your order in our online store, you should receive an order confirmation via email.
If you have not received your confirmation email within one hour of placing your order, this may be due to one of the following reasons:
- The confirmation email may have been sent to your spam folder.
- You may have entered an incorrect email address during checkout.
If neither of these applies, please contact our customer service team via email: info@susan-charleston.com
It is also possible that your order was not successfully completed.
Can I modify my order later?
If you contact us within 24 hours, we’ll do our best to modify your order according to your preferences.
However, we process orders as quickly as possible, so we recommend contacting us as soon as you can.
Where is my order?
Once your order has been packed and is ready for shipment, you will receive a shipping confirmation email.
If you have not received your order within 15 business days from the shipping date (after receiving your shipping confirmation email), please contact our customer service team via email: info@susan-charleston.com
We will be happy to assist you.
How long do I have to make a complaint about my order?
The return period is 30 days from the date you receive your product.
If you would like to cancel your order, please contact our customer service team and we will take care of everything for you.
Free shipping with UPS
Every order is shipped for free, with tracking included.
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