Privacy policy

INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1. GENERAL INFORMATION
1.1

Thank you for visiting our website and for your interest in our products and services. Below, we explain how we process your personal data when you use our website. Personal data means any information that can directly or indirectly identify you.

1.2 DATA CONTROLLER

The controller responsible for processing personal data on this website is:

Susan Charleston
Email: info@susan-charleston.com

The data controller is the individual or legal entity that, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 DATA SECURITY

For security reasons and to protect confidential data (such as orders or enquiries), this website uses SSL/TLS encryption. You can recognise a secure connection by "https://" and the padlock symbol displayed in your browser.

COLLECTION OF DATA WHEN VISITING OUR WEBSITE

When you visit our website without registering or providing any information, we only collect data automatically sent by your browser to our server (log files):

Page visited
Date and time of visit
Amount of data transferred
Referring website
Browser used
Operating system
IP address (where applicable, anonymised)

This data is processed on the basis of our legitimate interest in ensuring the proper functioning and stability of the website.

The data is not shared with third parties unless required by law or where there is a suspicion of illegal activity.

We use cookies to improve your user experience.

Cookies are small text files stored on your device.

Session cookies are deleted when you close your browser.
Persistent cookies remain stored for a defined period.
Cookies allow us to recognise your browser when you visit our website again.

Where cookies contain personal data, processing is based on the performance of a contract or our legitimate interest.

You can manage or disable cookies at any time through your browser settings. However, doing so may affect the functionality of the website.

CONTACT

When you contact us by email or via the contact form, we use your personal data solely to respond to your enquiry.

If your enquiry relates to a contract or purchase, your data will be processed for the purpose of fulfilling that contract.

Your data will be deleted once your enquiry has been dealt with, unless we are legally required to retain it.

CUSTOMER ACCOUNT AND CONTRACTS

Personal data is processed in order to manage your customer account and properly fulfil your orders.

You may request the deletion of your account at any time by contacting:

info@susan-charleston.com

DIRECT MARKETING – NEWSLETTER

If you subscribe to our newsletter, we use your email address to send you information about promotions, new products and special offers.

Registration is carried out using a double opt-in process, and you can unsubscribe at any time using the link provided in each email.

EXISTING CUSTOMERS

If you make a purchase, we may use your email address to send you information about similar products.

You can unsubscribe free of charge at any time.

ORDER PROCESSING

To process and deliver your order, we may share the necessary information with our delivery and payment partners.

When using payment methods such as PayPal, only the data strictly necessary to complete the payment will be transferred.

REQUESTING REVIEWS

With your consent, we may send you an email asking you to leave a review of your purchase.

SOCIAL MEDIA

Our website may contain social media features such as Facebook and Instagram. These features are only activated when you interact with them.

ADVERTISING AND ANALYTICS

We use analytics and advertising tools to improve our website and services. These tools may use cookies.

You can disable tracking through your browser settings.

YOUR RIGHTS

You have the right to:

Access your personal data
Request correction of your personal data
Request deletion of your personal data
Restrict the processing of your personal data
Request data portability
Object to the processing of your personal data
Withdraw your consent
Lodge a complaint with a supervisory authority

RETENTION PERIOD

We retain personal data only for as long as necessary to meet our legal, tax or contractual obligations.

After this period, the data will be deleted unless we are legally required to retain it.

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Privacy policy