Shipping policy
ORDER AND SHIPPING INFORMATION – SUSAN CHARLESTON
AVERAGE DELIVERY TIME
After placing your order, the processing time is 1–3 business days.
During the week, orders are generally processed within 1 business day. However, if you place your order on Friday evening or during the weekend, processing may take a little longer.
Once your order has been processed and dispatched, the average delivery time is 6–12 business days.
Shipping is carried out via UPS.
We strive to make the ordering and delivery process as simple and transparent as possible for our customers.
If you have any questions or require further information, please contact our customer service team.
HOW DO I PLACE AN ORDER?
The ordering process at Susan Charleston is simple and straightforward:
1. Go to the product page of the item you wish to purchase and click the black "Add to cart" button.
2. Check that all options are correct (size, colour, etc.).
3. Click "Proceed to checkout".
4. Enter your delivery address and check that your details are correct.
5. Click "Continue to shipping".
6. Review your shipping information.
7. All orders qualify for free shipping, with no minimum purchase required.
8. Click "Continue to payment".
AVAILABLE PAYMENT METHODS
At the Susan Charleston online store, all payment methods are secured using SSL encryption to ensure safe transactions:
* Credit card (AMEX, Mastercard, Maestro, Visa)
* PayPal
* Apple Pay
After selecting your preferred payment method, click "Complete order".
You will be redirected to the payment provider. Follow the instructions on screen to complete your purchase.
If you experience any issues with your payment, please contact our customer service team.
SHIPPING COSTS
Shipping is completely free for all orders, with no minimum purchase required.
Delivery is carried out via UPS.
Our products are delivered directly to your home with no hidden fees.
ORDER PROCESSING
Found the perfect product? We want you to receive it as quickly as possible too.
In order to offer competitive prices, we consolidate orders before dispatch. Once the minimum shipping volume has been reached, all orders are dispatched together.
Thank you for your understanding and for supporting this efficient and sustainable shipping method.
We do our best to deliver your order as quickly as possible.
If you require same-day dispatch, please contact our customer service team.
Our team will be happy to assist you.
COMPANY INFORMATION
Susan Charleston is operated by Never Sleep LLC, a company based in the United States.
EIN: 98-1969119
Address:
30 N Gould St Ste 60363
Sheridan, WY 82801
United States
Customer Service:
info@susan-charleston.com